2. Fishbowl; LMS: Cornerstone vs. (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as WalkMe (83/100). Ensure you have enabled Field Service Management for Freshdesk. TalentLMS; Phone System: Nextiva vs. 0 vs. Freshdesk is rated 8. Click on Install. Use the drop-down available as part of the 'New Article' button to create a New Category or New Folder. Additionally, you can examine their individual modules and pricing stipulations as well as other valuable facts below. Freshchat AI-powered bots and live chat across every messaging. 743,713 professionals have used our research since 2012. There is a clear winner in this case and it is KronoDesk! Bottom Line: Which is Better - PHC Service FX or KronoDesk? PHC Service FX is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than PHC Service FX (58/100). DOWNLOAD NOW. 741,700 professionals have used our research since 2012. An unresolved ticket is a ticket with any status other than Resolved or Closed. 743,614 professionals have used our research since 2012. This can improve the customer experience and save time and resources for the support team. This 30-day, 3-agent trial version lets you feel and experience the benefits of KronoDesk. KronoDesk offers users more features (7) than Aegis Help Desk (0). If there's an issue with the link, you'll know right away. KronoDesk price starts at $24 per user/month , On a scale between 1 to 10 KronoDesk is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while Spiceworks is ranked 24th in Help Desk Software with 3 reviews. Jive;. Looking for the right Help Desk solution for your business?There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Click on the edit icon next to the Table Headers. Zoho People; Inventory: Epicor WMS vs. 740,545 professionals have used our research since 2012. DOWNLOAD NOW. 743,467 professionals have used our research since 2012. 0. KronoDesk offers users more features (7) than Service Desk+ (0). Activate is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Activate (62/100). Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. There is a clear winner in this case and it is KronoDesk!KronoDesk is more expensive to implement (TCO) than Spiceworks, and Spiceworks is rated higher (90/100) than KronoDesk (83/100). Freshdesk is ranked 6th in Help Desk Software with 14 reviews while TOPdesk is ranked 20th in Help Desk Software with 4 reviews. Go to Admin → Support Operations → Apps → Get More Apps → QuickBooks. Fishbowl; LMS: Cornerstone vs. Robust customer service software like Freshdesk includes features for building a client portal and allows you to create and customize it to align with your brand. It has an easy to use webPraxedo is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Praxedo (82/100). There is a clear winner in this case and it is Freshdesk! Executive Summary. Freshsales Boost sales and productivity with a unified CRM. The best alternative is osTicket, which is both free and Open Source. Drag and drop a checkbox field into. Switch to Table View on your Ticket page by clicking on the Table View icon on the top right. HappyFox vs. Switching back to the old Freshdesk will not be possible. Information Technology and Services, 1-10 employees. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. A customer service software enables businesses to offer customer support and strengthen customer relationships throughout the customer journey, especially post purchase. Looking for the right IT Asset Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor. Enter the URL domain of your KronoDesk into the "Allowed Domains" box. KronoDesk offers users more features (7) than Pivotal CRM (0). 0, while Spiceworks is rated 6. KronoDesk offers users more features (7) than Agent. Click Add agent status. KronoDesk vs. Freshdesk is an intuitive and scalable customer service software offered by Freshworks and is the perfect. Compare price, features, and reviews of the software side-by-side to make the best choice for your. Click New Role. KronoDesk offers more features (7) to their users than Oasis LMS (6). In the dropdown, select the fields you wish to add or retain on your Table View. As an illustration, you can contrast osTicket and KronoDesk for their features and overall scores, namely, 7. Everest Advanced offers users more features (9) than KronoDesk (7). Go to Admin > Workflows > Automations. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while Zoho Desk is ranked 7th in Help Desk Software with 13 reviews. Use Cases and Deployment Scope. Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. KronoDesk provides an online support forum for customers to raise issues with support agents and other community members. Information Technology and Services, 1-10 employees. Once you click on the widget, add the respective metrics and configuration on the right pane and click Apply. It provides personalized dashboards to end users as well as support agents. Looking for the right Facilities Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. KronoDesk offers users more features (7) than NetKeeper (0). The best alternative is osTicket, which is both free and Open Source. Please navigate to the Reports tab -> click on the report for which you need to set this up -> click on "Create Schedule" option available next to the Report Name (or) Report View Title. Updated: November 2023. Go to Admin > Workflows > Customer Satisfaction > New Survey. For every incoming email, Freshdesk checks 3 email markers to understand whether the email is a reply to an already-existing ticket. Easy support metric dashboard creation. You can create threads on Private notes, Forward emails, or. Freshdesk is rated 8. KronoDesk offers users more features (7) than PHC Service FX (0). 3 against KronoDesk’s score of 6. A quick guide to creating a new article template. (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Spoke (81/100). If you want to send an automated first response on all the tickets, then the. Freshdesk, a. There is a clear winner in this. Easy! Hubstaff pricing. If the issue persists, we will need the HAR file to troubleshoot effectively. KronoDesk offers users more features (7) than DocControl (0). Displaying plans. TL;DR. Live Chat offers users more features (9) than KronoDesk (7). Freshworks . Start My Free Trial. , yourcompany. Go to Admin Settings > Agent Statuses. EasyVista is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than EasyVista (67/100). Available at $19. try freshdesk for free. 4. Read more. DOWNLOAD NOW. Convert all email and social inquiries into tickets and track, prioritize, and reply using Freshdesk. KronoDesk offers users more features (7) than HP Service (0). Click on any ticket from the dashboard or the ticket list to view its details. KronoDesk | Learn how to utilize help desk software and other ticketing tools to ensure the best customer experience with your brand. IFS assyst using this comparison chart. You can also review their general user satisfaction: LiveHelpNow (N/A%) vs. Zoho Desk has many features, such as phone integration, chat, and shared inboxes. 2. Go to Admin > Team > Agents, and find the agent whose profile you want to modify. Up to 10 agents. You can import up to 10 custom themes and choose from them for each of your portals. Click Protect an Application and locate the entry for Freshdesk with a protection type of "2FA with SSO hosted by Duo (Single Sign-On)" in the applications list. Get better visibility: Share every step of a ticket lifecycle. Zoho Desk. Go to the Data > Connections and try to set up the connection there. Fishbowl; LMS: Cornerstone vs. With support for custom fields and. Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. KronoDesk offers users more features (7) than Amdocs Customer (0). There is a. To enable automatic ticket assignment for a group, please navigate to Admin > Team > Groups > Edit(corresponding to the group) and turn on "Automatic Ticket Assignment". Add a name and optional description, then click Save. KronoDesk offers users more features (7) than HP Service (0). You can also set up assignment rules based on the expertise of agents so queries get resolved easily. KronoDesk offers users more features (7) than BT Documents (3). KronoDesk offers users more features (7) than SherpaDesk (0). Freshdesk vs Inflectra KronoDesk: which is better? Base your decision on 15 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. Infor Service offers users more features (15) than KronoDesk (7). DOWNLOAD NOW. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Administration. However, your portal will automatically be unblocked after an hour. SimpleDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than SimpleDesk (51/100). KronoDesk offers users more features (7) than Foresight Intelligence Center (3). Freshdesk is ranked 6th in Help Desk Software with 16 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 45 reviews. You can also evaluate agent and team performance by filtering by agents or groups, and even keep an eye on SLA management within your help desk. Spiceworks offers users more features (16) than KronoDesk (7). To access it, click on the Profile picture in the upper-right corner after logging into the helpdesk as an agent, and then click Go to Customer portal. ai Software is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Agent. BMC Helix ITSM vs Freshdesk: which is better? Base your decision on 38 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. Enter your Freshdesk subdomain (e. 6. 0. Excel), it is useful to be able to load in a batch of such legacy help desk. The dashboard is well-organized, and the menu options are logically laid out. There is a clear winner in this case and it is KronoDesk!Bottom Line: Which is Better - Ivanti or KronoDesk? Ivanti is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Ivanti (77/100). Under the Quick views, click on Article templates to open the Article template list view. Go Flows > Configure > API library and click new API. Both tools offer the same amount of features. The customer can sign in the pop-up whiteboard that appears. Zoho People; Inventory: Epicor WMS vs. Step 1: Freshdesk Account Configuration. Step 3. KronoDesk offers users more features (7) than AnswerHub (0). A web page will be displayed to allow permissions for Freshdesk to access your Trello account. Not sure if Freshworks, or KronoDesk is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. There. KronoDesk offers users more features (7) than Vivantio Pro (0). Looking for the right Document Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. KronoDesk offers users more features (7) than DocWorld (0). A quick guide to setting up Field Service Management. For assigning all the tickets to one particular agent, you can set the condition to check if 'Priority' is 'Low', 'Medium', 'High', and 'Urgent' (include all 4 priorities), so that the automation runs on all incoming tickets. Take a look at categories where. Bio. 2. Bottom Line: Which is Better - Records Management or KronoDesk? Records Management is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Records Management (52/100). KronoDesk offers users more features (7) than TOPdesk (0). The web-based interface of KronoDesk® is ideal for managing your company's support desk. Updated: September 2023. To create a custom role for a collaborator, Go to Admin > Team > Roles. Similarly, you can check which one has superior general user satisfaction rating: N/A% (osTicket) and N/A% (KronoDesk) to determine which product is better for your business. 5, respectively. Winner: Freshdesk. KronoDesk offers users more features (7) than e-ServiceSuite (3). Bottom Line: Which is Better - Universal Knowledge or KronoDesk? Universal Knowledge is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Universal Knowledge (76/100). Users can. There is a clear winner in this case and it. The native Freshservice-Freshdesk integration helps customer support teams on Freshdesk collaborate with internal teams on Freshservice and provide faster resolutions. To successfully find the most helpful and productive Help Desk Software for your company, you should compare products available on the market. Freshdesk lets you create tickets from incoming customer issues and assign them to your customer support agents. You are now ready to set up a Multilingual knowledge base. 2. Freshdesk is ranked 5th in Help Desk Software with 16 reviews while ManageEngine ServiceDesk Plus is ranked 3rd in Help Desk Software with 24 reviews. There is a clear winner in this case and it is KronoDesk! There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than PHC Service FX (58/100). 0. alternative to Zendesk®. Freshdesk; HR: BambooHR vs. IFS assyst using this comparison chart. Freshworks Neo Admin Center is a centralized console that provides Organization Admins with customizable controls to securely manage product accounts and user profiles from a single location for all your organization’s Freshworks products. JIRA Service Management is rated 8. There is a clear winner in this case and it is KronoDesk!There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. Choose the groups for which the tickets should have the. And if you have any questions, please email or call us at +1 (202) 558-6885. It is used as a general communication and issue tracking tool, so that nothing intended to be changed gets lost and is a very practical knowledge base. Jive;. Helping businesses choose better software since 19996 ways to automate Freshdesk. This status code is returned when the request contains invalid ID/Freshdesk domain in the URL or an invalid URL itself. To set up forwarding on your Office 365, 1. Try the following. 731,546 professionals have used our research since 2012. Start by customizing the portal with your company’s logo and branding style. a Freshdesk account that does not have any fields except default fields). Looking for the right Business Process Management (BPM) solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. TalentLMS; Phone System: Nextiva vs. BMC Helix ITSM vs Freshdesk: which is better? Base your decision on 38 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. 743,614 professionals have used our research since 2012. Reporting and Analytics Make data-driven decisions using insights you can derive from detailed. DOWNLOAD NOW. 743,614 professionals have used our research since 2012. Freshdesk is rated 8. TRY FRESHDESK FOR FREE . KronoDesk is an integrated customer support system that provides help desk ticketing, online forums and a searchable knowledge base. Jive;. Fishbowl; LMS: Cornerstone vs. SherpaDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than SherpaDesk (81/100). KronoDesk offers users more features (7) than Freshservice ServiceDesk (0). No credit card required. CUSTOMER SUPPORT IS EVERYBODY’S BUSINESS With Freshdesk, your teams can work together to resolve customer issues fasters. Freshdesk; HR: BambooHR vs. Freshdesk is rated 8. Login to Freshdesk, an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. 0, while Zoho Desk is rated 8. The best alternative is osTicket, which is both free and Open Source. Freshdesk is a robust Cloud-based customer service software that houses some reliable Helpdesk Features as well as helpful Automation for efficient customer service. Freshservice ServiceDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Freshservice ServiceDesk. TalentLMS; Phone System: Nextiva vs. There is a clear winner in this case and it is KronoDesk! Jitbit Helpdesk offers users more features (8) than KronoDesk (7). Add template events. KronoDesk offers users more features (7) than Creatio CRM (0). The JIRA integration for Freshdesk supports both cloud and on-premise variants, from version 7. Help Desk: Zendesk vs. Here's what you can do with Freshdesk, Track and manage incoming tickets from multiple channels into one single viewFreshdesk, by Freshworks, is a cloud-based customer support software with an in-built time tracking feature to record your agents’ work hours and productivity. Embrace automation features. Freshdesk is rated 8. 0, while ManageEngine ServiceDesk Plus is rated 8. KronoDesk offers users more features (7) than Virtual Construction (0). Zoho People; Inventory: Epicor WMS vs. There is a clear winner in this case and it is. Jive;. 0. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Help Desk. 0, while Zoho Desk is rated 8. You can also auto-trigger. While bigger businesses can prefer Zendesk for its complexity and multi-faceted structure, it is Freshdesk's simplicity and coordination that will help smaller and medium businesses. 2. Score 10 out of 10. (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as Nerdio (83/100). You may also examine their general user satisfaction: VCC Live (98%) vs. AnswerHub is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than AnswerHub (82/100). Fishbowl; LMS: Cornerstone vs. Step 5. And boy do we have a lot to cover. 3. DOWNLOAD NOW. 731,546 professionals have used our research since 2012. In fact, the reason that Freshdesk was founded was in response to Zendesk’s 60-300% price increase. The top reviewer of JIRA Service Management writes "It lets you configure workflows and manage requests; it has a dashboard for monitoring". The KronoDesk SaaS edition is priced by number of support agent users, starting at $19. There. Click on ' New ticket ' icon from the Menu bar on the top next to the 'Search' icon. There is a clear winner in this case and it is. 1. Jive;. Compare Freshdesk vs. Updated: November 2023. Click on ‘New report’ on your help desk reporting interface and choose the basic entities—also referred to as ‘widgets’ in Freshdesk—that are available with the preset metrics in your help desk. The New ticket created notification email can be set to be sent to agent(s) whenever a ticket is created in your Freshdesk Account under Admin --> Workflows --> Email Notifications --> Agent Notifications -->New Ticket Created. From FreshDesk and Sharepoint to HelpScout and Happy Fox, here is our list of the best Zendesk alternatives. Alternatively, you can click on the Marketplace Apps option and. There are 9 main competitors to Zendesk on the market today: HelpCrunch – versatile platform for seamless customer communication. 168 verified user reviews and ratings of features, pros, cons, pricing, support and more. Freshdesk; HR: BambooHR vs. KronoDesk® is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Once you establish the connection. Login to Freshdesk as an Admin. Integrated ticketing across email and social. Looking for the right Video Interview solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Hevo is fully managed and completely automates the process of not only loading data from your. With the new Freshdesk Portal, you can save time on portal. The best alternative is osTicket, which is both free and Open Source. Check the box next to Default from Address and select the “from” email address. Search Login. 6. Note: When you remove the company from a contact, the existing tickets you had created for this particular company will continue to carry the same company name. The top reviewer of Freshdesk writes "Phenomenal knowledge base. Jive;. Freshdesk is rated 8. Login to your Freshdesk account as an Admin. Like Zendesk, Freshdesk also serves many big-name brands; its customer list includes Hugo Boss, Honda, Toshiba, Goodreads, Unicef. . While the default point scale is 3, you could also. If you are looking for a tool that is less complicated but offers some great features, Freshdesk can be a good option. There is a clear winner in this case and it is KronoDesk!Connecting your Freshchat with Freshdesk. Improved customer support: A well-organized and easily accessible knowledge base can provide customers with quick access to information, reducing the need for them to contact support teams for simple questions. Select Reply to start composing your reply to the customer. There is a clear winner in this case and it is Freshdesk!Executive Summary. Jive;. Select the group for which you want to give the agents the privilege of changing their availability. With the phone channel, you can make and receive calls directly on Freshdesk and effectively manage your phone conversations with customers. When they need you, Kronodesk's powerful ticketing system lets them. The best alternative is osTicket, which is both free and Open Source. On Freshdesk. Start your free 30-day trial today!. However when first standing up the system, you may have legacy help desk tickets already in another system or in an Microsoft Office document (e. For example, you could use a single-line text field to collect one-line details and you could add drop-down fields to give your customers a list of options to choose from. Freshdesk offers users more features (10) than KronoDesk (7). HappyFox vs. Enter your search term here. Create predefined conditions to delete tickets and mark them as spam or delete spam, auto-replies, and out-of. Bottom Line: Which is Better - eStreamDesk - Helpdesk or KronoDesk? eStreamDesk - Helpdesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than eStreamDesk - Helpdesk (62/100). It provides automation services to help speed up customer support processes. This tool is so far the best in class at supporting our needs in supporting our client base. There is a clear winner in this case and it is KronoDesk!Tidio Chat is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Tidio Chat (79/100). Freshdesk, the online customer engagement solution from Freshworks, lets you streamline your company's customer support using the customer service software and helps you to efficiently manage your customers as you scale. It has a reputation for effectively simplifying customer support functions for your team and brand, allowing them to give an optimized customer service experience. KronoDesk offers users more features (7) than Healthcare Data Management System (0). There is no direct way inside Freshdesk to send out an SMS. Freshdesk; HR: BambooHR vs. Go to the Solutions tab. I am 36 years old, married and live with my wife and two boys in Chennai, India. If the agents do not receive this email, kindly check if it is toggled on. Enter the status name and select a matching emoji. Freshdesk vs. KronoDesk offers users more features (7) than Easy835 (0). An email-based ticketing system offers plenty of room for automation. Click on 'Enable' to enable. Freshdesk. Additionally, Freshdesk can automatically reassign tickets to agents when someone is taking a break. Here you can see the list of fields in your service task form by default. TalentLMS; Phone System: Nextiva vs. KronoDesk offers more features (7) to their users than TeamQuest (3). To add a Folder, click the desired category on the Solutions page. There is a. , if you need to access these old tickets, you will. KronoDesk offers users more features (7) than EasyVista (0). KronoDesk offers users more features (7) than Joist (0). Freshdesk, by Freshworks, is a leading customer engagement platform that enables people to work together to delight customers at every touchpoint. ai Software is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Agent. KronoDesk. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the. 0. Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. HappyFox vs. Freshdesk- Customer Support Software. The integration with Spira-tools is a welcome and practical to. KronoDesk offers users more features (7) than Activate (0). Try KronoDesk free for 30 days, no credit cards, no contracts. Start Free Trial. Give a name (e. Freshdesk; HR: BambooHR vs. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. There is a clear winner in this case and it is KronoDesk!Help Desk: Zendesk vs. Send team notifications. S. Click Edit or press the trash button to delete their profile. Freshdesk: Freshdesk boasts 40,000 plus customers from different industries and sectors. Kronodesk will help your customers help themselves. Zendesk. To do this, open up SpiraPlan and go to the Administration > System > Security Settings. You can configure as many. Help Desk: Zendesk vs. Drag and drop the new fields you want into the. Zoho People; Inventory: Epicor WMS vs. Spiceworks is rated 6. There is a clear winner in this. KronoDesk offers users more features (7) than Universal Knowledge (5). View all. Compare Freshdesk vs. Score 10 out of 10. Login Freshworks Go to Freshdesk. ManageEngine ServiceDesk Plus is ranked 3rd in Help Desk Software with 24 reviews while ServiceNow is ranked 1st in Help Desk Software with 25 reviews. The best alternative is osTicket, which is both free and Open Source. Analytics and reports give support agents real-time insights into their current strategy and customer engagement levels. Freshdesk has different kinds of ticket fields that let you capture various types and levels of information. 6, while SysAid is rated 9. KronoDesk offers users more features (7) than InterBase (3). OptKit CRP is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than OptKit CRP (58/100). You can find the Atlassian Jira Plus app under Popular Apps. There is. KronoDesk is an integrated customer support system that provides help desk ticketing, online forums and a searchable knowledge base. Give a (1) Name to the API. How to create a custom role. ai Software (0). ) The Canned Response button is the little chat box with a star inside it; when clicked, it will display the. Launchpad offers users more features (16) than KronoDesk (7).